In order to ensure the interests of customers and convenience in buying and selling, ATC Machine Tool Co., Ltd would like to send you our warranty policy for reference. Hopefully, the following warranty will make you more secure in the process of using products at ATC.
1. WARRANTY POLICY
- All CNC machine products are warranted for 1 month from the date of acceptance and handover of the machine. Besides, we have flexible warranty packages according to the customer’s choice: 3 – 6 – 9 – 12 – … months.
In case customers buy a machine that does not include a warranty package, they will receive a discount of up to 10% / machine value.
- Within 24 hours of receiving the customer’s notice, we will send a technician to the customer’s installation site to check and repair.
- All costs incurred will be borne by ATC.
3. CASE OF NO WARRANTY
- The machine is out of warranty.
- The machine is damaged due to natural disasters, floods, lightning strikes, fires, explosions, etc. or other force majeure events.
- The machine is strongly impacted, dropped, short-circuited, there are insects entering the machine/electrical cabinet causing damage, rust, vandalism … collectively referred to as damage caused by external factors.
- Using machines with improper functions and functions as specified by the manufacturer, operating not in accordance with technical requirements.
- When the machine has been repaired or replaced by a 3rd party.
4. CONTACT FORM
- HCM branch: 55/4E Tien Lan 13, Ba Diem commune, Hoc Mon district.
- Binh Duong processing branch: No. 11, D6 Street, Dong An Residential Area, Dong An Ward, Tan Dong Hiep Ward, City. Di An.
- Hanoi branch: Hamlet Dia, Nam Hong commune, Dong Anh district.
- Hotline: 03 2929 6789 – 0911 122 122
- Email: email@example.com